Shipping & Returns

SHIPPING

Free standard shipping Australia-wide. 6–9 business days.
Express $6.99, 3–5 business days. Free on orders over $120.
Orders are processed within 1–3 business days.

RETURNS

30 days from delivery to return or exchange, for any reason.
Items must be unworn, unwashed and in original condition with tags attached.

Change of mind: you cover return postage.
We cover it if the item is faulty, damaged or not what you ordered.

Refunds go back to your original payment method within 5 business days of us receiving the item.

To start a return, email contact@massouls.com. We reply within 24 hours.

This policy sits on top of your rights under Australian Consumer Law, which are not limited by the 30-day window.